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Store Policies

PRICING AND INFORMATION DISCLAIMER 
All pricing subject to change. For all prices, products and offers, VTD reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and all other circumstances beyond VTD control.

 PAYMENT POLICY
VTD accepts PayPal and most major credit cards, see-approved list. VTD will accept Money Orders, Cashier checks, and Personal checks. If mailing one of the above payment types please call 781-344-8988 or email sales@valuetechdirect.com to make arrangements. Orders paid for by any type of check or money order will delay product shipment until payment is received and deposit has cleared bank.

 STORE SHIP TO LOCATIONS
All shipping quoted at "Check Out" is for USA lower 48 states. For AK, HI, PR and all International shipping please email sales@valuetechdirect.com or call 781-344-8988 to request a quote. Please provide complete ship to address including Country, City and Postal Code. BANK WIRE TRANSFER OR PAYPAL PAYMENTS ONLY for International transactions.

 SHIPPING AND HANDLING
Buyer is responsible for all shipping and handling charges. The "Check Out" fixed price shipping charges are for USA lower 48 states and include all handling charges. Buyer is responsible for shipping charges when returning any item to VTD.
Please inspect your shipment upon arrival and report any damage within 7 days. Any damage reported after 7 days is the responsibility of the owner.

RETURN POLICY
VTD offers a limited 7-day return policy on selected items based on manufacturer return policies. Customer is responsible for any return shipping charges. Shipping and handling charges from original purchase are not refundable under any circumstances. Please email the returns department at RMA@valuetechdirect.com or call 781-344-8988 to request a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please provide in the email or have the following information on hand when calling for an RMA number: customer name, invoice number, serial number, VTD order confirmation number and nature of the problem. All products returned MUST: be 100% percent complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes. Contain ALL manuals, blank warranty cards, any accessories and documentation provided by the manufacturer. NON-DEFECTIVE returns cannot be readily accepted by VTD. ALL NON-DEFECTIVE returns are subject to a 15% percent restocking fee and must be pre-approved. Please inspect your shipment upon arrival and report any damage within 7 days. Any damage reported after 7 days is the responsibility of the owner.

 LEGAL DISCLAIMERS 
Seller hereby expressly disclaims all warranties either expressed or implied including any implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty, if any.

INTERNATIONAL CUSTOMS, DUTIES AND TAXES

You are responsible for assuring that the product can be lawfully imported to the destination country. When ordering the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

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